Please Note: Monday walk in clinic has been changed to Book on the day at 8:00am only.
The practice operates an advanced access system to assist our patients in gaining timely appointments with a Health Care Professional.
All patients who need to be seen urgently will be seen on the same day. Patients seen as an emergency will be expected to wait until a gap arises in the doctor’s surgery.
BE ON TIME
If you are late for your appointment you may be asked to rearrange your appointment for another day.
MISSED APPOINTMENTS POLICY
Peel Park Surgery is dedicated to providing a high standard of care and service to all our patients. One extremely important factor is making sure we have enough appointments and missing an appointment without telling us is not acceptable.We have a new policy with effect from 01/07/13 of noting any missed appointments.
FIRST MISSED APPOINTMENT:
If you do not come to an appointment, or if you cancel your appointment at such short notice that we are unable to offer it to another patient, you may receive a warning letter.
SECOND MISSED APPOINTMENT:
If you miss 2 appointments you will receive a warning letter to say that if you miss any more appointments you will be taken off our medical list.
THIRD MISSED APPOINTMENT:
Your name will be removed from our list unless there are exceptional circumstances to be considered. The doctor would then make a decision accordingly.
BOOKING APPOINTMENTS ONLINE
You are able to book your appointment online. To sign up for System One Online please speak to the reception staff and you will be provided with your online log in details.